Refund Policy

I. SUBSCRIPTION

The web site is provided by Xlabs Dijital Hizmetler Anonim Şirketi on a free basis. Once you start using the Website, you will have access to its basic features, including the ability to transfer one playlist for free. Access to additional features of Xlabs requires paid subscriptions. The full list of Xlabs's features and pricing are provided on the Website. You can choose different subscription options. Prices are in U.S. dollars and may vary in countries other than the U.S. You will have all the necessary information about your subscription plan on the Website before the purchase. Your subscription will be automatically renewed within 24 hours before the current subscription ends. Please see Section IV. CANCELLATION to understand how to cancel your subscription.

II. FREE TIER

You may have the opportunity to explore free tier options by transferring one playlist for free. To continue using Xlabs after this, you’ll need to choose one of the paid subscription plans available.

III. PAYMENT METHODS

You can pay for your subscription via debit or credit card; the payment is processed through the Paddle payment system. Payment will be charged to the payment method you provided at the time of purchase. By completing the purchase, you authorize Paddle to charge the applicable subscription fees to the payment method that you have chosen.

IV. CANCELLATION

Canceling your subscription means that the automatic renewal will be disabled, but you will still have access to all your subscription features for the remaining time of your current period. Note that deleting the app does not cancel your subscription.

Since all payments are processed through Paddle, if you purchased a subscription or enabled a free trial on our website, subscriptions are managed by you through the Paddle Customer Portal. A link to the Paddle Customer Portal will be shared with you in the confirmation email you received after completing the payment process.

You may cancel your subscription purchased on our Website by accessing the Paddle Customer Portal or by contacting us via email at [email protected]. To avoid being charged for your next billing period, cancel your subscription at least 24 hours before your next billing date. Subscription fees are non-refundable unless stated otherwise in this policy.

V. REFUNDS

Please note that, generally, all purchases are considered final and non-refundable. We do not offer refunds or credits for partially used periods, except as required by applicable laws in your jurisdiction and certain criteria established by our company:

Refund Requests Within 2 Days:

To be eligible for a refund, customers must submit their request within 2 days of making their purchase directly through our website. All refund claims must be made before the end of the subscription period.

Eligibility for a refund within this 2-day window will be determined based on product usage. We define active usage as transferring one or more playlists using our product. Such active usage will make the purchase non-refundable. Conversely, customers who have engaged with zero playlist transfers may qualify for a refund, assuming their request is filed within the 2-day period following their purchase.

Exceptions:

• Beyond 2 Days: Any refund requests made more than 2 days after the purchase date are non-refundable.
• Active Usage: Due to the significant server resources and costs associated with running the Xlabs service, purchases by actively engaged users (as defined above) are non-refundable.

General Conditions:

Payments are non-refundable and/or non-exchangeable if the conditions of this Refund Policy are not met. Additionally, should an alternative refund option (e.g., a free trial) be offered at checkout, it will supersede this Refund Policy, and customers opting for that alternative will not be eligible for refunds hereunder.

VI. CHARGEBACKS/DISPUTES

If, at any time, you initiate a chargeback or otherwise reverse any payment of applicable subscription fees in your account, we may disable or terminate your account immediately at our sole discretion for the breach of your payment obligations hereunder. We reserve the right to dispute any chargeback received, including by providing the relevant financial institution with any information proving that the payment in question was authorized by the user responsible for such chargeback.

VII. CHANGES TO THIS REFUND POLICY

We reserve the right to modify, terminate, or otherwise amend our offered subscription plans at any time. We will give you reasonable notice of any such changes by posting them on or through the App and/or by sending you an email notification, or in other prominent ways. If you do not wish to pay the new fees, you can cancel the applicable subscription prior to the change going into effect. Please make a screenshot of this information for your reference. This may help you to control your subscriptions.

VIII. CONTACT US

We reserve the right to respond to user support requests. If you want to submit a support request or have any questions about this Agreement or the App, please contact us via email at [email protected] or write to us at: